Mature quality management requires a structured QA process built to the specifics of a particular company, project, and software. However, businesses often bypass the importance of a stable QA process or lack knowledge to set up a QA process that meets their project’s needs. As a result, they are not able to achieve quality and efficiency objectives. If you find yourself in one of the following situations, I recommend you to perform a QA process audit:
- You have no clear visibility of software quality or experience process bottlenecks.
- Your project workload increases, but your current QA process doesn’t allow plundering.
- Your current QA process prevents you from transitioning to a different development methodology, taking a different approach to infrastructure management, or rolling other process changes.
- You need to pass a product/process certification and be assured that your QA process complies with the requirements set by a corresponding standard.
Approach to the QA process audit
When performing third-party QA process audits or investigating QA at the beginning of long-term engagements with the customers, carry out the following activities:
Assess the current state of QA
Gain an understanding of software under test and determine the current state of quality assurance at the software and process levels. Analyze the software under test, determining its type, the domain it will be used in, the specifics of the user flow in this domain, target users, available functionality, and other information. Analyze the test process, as well as project management, risk and incident management, change, and configurations management processes to reveal inefficiencies hampering the current state of QA. Your QA process for bottlenecks and work out an optimal QA optimization strategy.
Define a model QA process for a project
Define the desired state of QA for a project and create a roadmap for its implementation. As a rule, when drafting the roadmap, rely on the stages of mature QA processes, combining them to meet the needs of a particular project. Also, prioritize the problems identified during the current QA process assessment and analyze the limitations that may hamper addressing these problems.
Design a detailed plan for the implementation of a model QA process
With an overall approach to the QA and testing processes that the organization has designed, it’s time to get down to smaller and tactical tasks. Try to define the roles and responsibilities of the QA team members, state technical resources required to bring a new QA process to life, update current document templates (e.g., test design specifications, test reports, etc.), and propose tools to support a revamped QA process (e.g., a defect tracking system).
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